Effective Date:1st Jan 2025
Last Updated: 22nd Feb 2026

1. Introduction

Welcome to Simahum (“we,” “our,” “us”).

This Privacy Policy explains how we collect, use, disclose, and protect your information when you:

  • Visit our website (www.simahum.com)
  • Interact with our WhatsApp Agent
  • Use any related services we provide

By using our website or WhatsApp Agent, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

Information you voluntarily provide, including:

  • Full name
  • Phone number (via WhatsApp)
  • Email address
  • Messages and inquiries you send
  • Business information (if applicable)

2.2 Automatically Collected Information (Website)

When you visit our website, we may collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Date and time of visit
  • Cookies and tracking data

2.3 WhatsApp Communications

When you interact with our WhatsApp Agent:

  • Your phone number is visible to us
  • Messages you send are stored for service and support purposes
  • Metadata provided by WhatsApp (such as timestamps)

Please note that WhatsApp (Meta Platforms Inc.) processes data under its own Privacy Policy.

3. How We Use Your Information

We use collected information to:

  • Respond to inquiries and provide customer support
  • Deliver services requested through Simahum
  • Improve our website and WhatsApp Agent
  • Send service updates or important notifications
  • Prevent fraud or misuse
  • Comply with legal obligations

We do not sell your personal data.

4. Legal Basis for Processing (If Applicable)

We process your personal data based on:

  • Your consent
  • Performance of a contract
  • Legal compliance
  • Legitimate business interests

5. Data Sharing

We may share information with:

  • Service providers (hosting, analytics, CRM systems)
  • WhatsApp/Meta (for message delivery)
  • Legal authorities if required by law

We do not share personal information for marketing resale purposes.

6. Data Storage & Security

We implement appropriate technical and organizational measures to protect your information, including:

  • Secure hosting environments
  • Encrypted communication where applicable
  • Access control to sensitive data

However, no system is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal data only as long as necessary for:

  • Providing services
  • Legal or regulatory requirements
  • Resolving disputes

Chat history may be retained for support, quality control, and service improvement.

8. Cookies & Tracking (Website)

Our website may use cookies to:

  • Improve user experience
  • Analyze website traffic
  • Remember user preferences

You can disable cookies via your browser settings.

9. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Request correction
  • Request deletion
  • Withdraw consent
  • Object to certain processing
  • Request data portability

To exercise these rights, contact us at:
📧 info@simahum.om

10. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from children.

11. Third-Party Links

Our website or WhatsApp Agent may contain links to third-party services. We are not responsible for their privacy practices.

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised “Last Updated” date.

13. Contact Us

If you have any questions about this Privacy Policy, please contact:

Simahum
Email: info@simahum.om
Website: www.simahum.com